Claims Handler

Claims Handler

We are currently looking for people who are looking for a new challenge within the water damage Industry, we are looking for someone passionate about helping policyholders , going through extra mile to get them back  into their property as quickly as possible.


 As a claims handler you will be responsible for managing the claim throughout its lifecycle, ensuring that all parties are kept informed of progress, your responsibilities would include :


  • Take reports of new claims from our clients / customers and allocating to appropriate engineers.
  • Close liaison with all interested parties throughout the claim lifecycle.
  • Answer and manage all calls in an efficient, professional and empathetic manner.
  • Identify and respond to customer needs, proactively communicating to reduce failure demand.
  • Provide support for our restoration technicians, communicating challenges and helping to problem solve any issues.
  • Update the online claims management system and any other online system.
  • Manage claims from end-to-end, ensuring they are closed in a timely manner and that subsequent invoicing is clear and consistent.
  • Identify and handle complaints and escalate to the team leader, as necessary.


  • Ensure processing deadlines are met as required.
  • Develop technical knowledge in order to support engineers and insurance companies.
  • Other duties as delegated from time to time by your line manager or any other person designated in their absence.


  • Knowledge or experience of claims is ideal however we will consider candidates who have experience of working in a customer facing/office environment
  • Highly organised, good level of attention to detail and can prioritise a busy workload
  • Ability to manage complex situations
  • Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers, understanding that our customer could be distraught and concerned following an incident.
  • Excellent problem-solving abilities
  • Active listening skills
  • Aptitude to make real time decisions based on changing information
  • Ability to manage own workload and work under pressure to meet deadlines
  • Strong relationship building skills
  • Commitment to the customer environment
  • Excellent communication skills both written and verbal
  • Team player – willing to share knowledge with others
  • IT Literate – Confidently operating across multiple systems / portals.
  • Passionate about service delivery excellence.


Please enquire on 01480 869469 or email your CV to

Thank you


Home and office working available


22k per annum 

Job Type: Full Time
Job Location: Home and office working available
This job is no longer accepting applications.
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